Professional Experence

October 2024 - Present

Industry Instructor - Electromechanical, Automation & Smart Manufacturing 

Northcentral Technical College

June 2024 - October 2024

Process Control Product Specialist

Werner Electric Supply

Pre-sales Support

• Analyzed customer project specifications and documents to ensure alignment with product capabilities and requirements.

• Created comprehensive bills of materials tailored to specific project needs, considering factors such as compatibility, functionality, and budget constraints.

• Recommended suitable components based on project requirements, ensuring they were properly sized and aligned with application needs.

Product Promotion

• Prepared and conducted engaging demos, presentations, and seminars to showcase product features, benefits, and applications, effectively communicating their value to customers.

• Designed, managed, and delivered technical training sessions for both internal teams and external customers, empowering them with the knowledge to utilize products effectively.

CRM Utilization

• Efficiently utilized CRM tools to log and manage customer interactions, opportunities, tasks, and support responses, ensuring seamless communication and effective management of customer relationships.

Product Strategy and Planning

• Contributed to the execution of product strategies for new and emerging products within designated product lines, providing insights and feedback from customer interactions and market trends.

Sales Planning and Support

• Attended quarterly sales planning meetings to understand customer needs, new products, and programs, collaborating with Account Managers to devise effective sales strategies and support plans.

Post-sales Support

• Provided support in resolving customer escalated issues promptly and effectively, ensuring customer satisfaction and retention.

• Offered technical assistance and troubleshooting support during product implementation, addressing any challenges that arose.

• Expedited issues to appropriate vendor partners, facilitating timely resolution and maintaining strong vendor relationships.

October 2022 – May 2024

Industrial Automation Commercial & Technical Rotation

Werner Electric Supply

Account Management – 6 months

My time in this role was split between the three portions of Werner Electrical Supply's Sales Team; Inside Sales, Outside Industrial OEM Sales, and Strategic Account. Additional responsibilities include: 

• Effectively communicated value propositions, resulting in heightened customer satisfaction and continued sales.

• Maintained and updated the CRM system to meticulously track sales activity and progress toward goals.

• Conducted impactful sales visits, delivered persuasive product presentations, and performed engaging demonstrations.

• Worked as a value-add consultant, responsible for managing a designated book of business and achieving profitability goals.

• Proven ability to identify and capitalize on new business opportunities through effective prospecting.

• Maintained a customer-focused approach with a keen understanding of customer needs. 

• Grew a talent for communicating compelling value propositions.

• Conducted impactful sales visits, delivering persuasive product presentations, and performing engaging demonstrations.

• Prepared accurate reports of business transactions and managing expense accounts in compliance with company policies.

Product Management – 8 months

My time in this role was split between the two sides of Werner Electrical Supply's business; Industrial Automation Products which I was previously very familiar with, and Electrical Contractor Products which offered me the opportunity to contrast the different sales and support requirements of the different customer types. Additional responsibilities include: 

Automation Products:

• Engage directly with Industrial Automation clients, working closely with them to successfully implement Rockwell Automation and compatible industrial automation products. Address clients' unique application challenges and provide expert guidance in applying control solutions to maximize productivity and minimize downtime.

• Develop a deep understanding of clients' needs and goals, tailoring recommendations for the most suitable industrial automation solutions that meet their specific requirements.

• Nurture and maintain strong customer relationships, building trust and fostering loyalty.

• Diligently investigate and efficiently resolve customer concerns related to products, ensuring prompt problem resolution and customer satisfaction.

• Provide exceptional post-sales support for industrial automation products, addressing customer requirements and ensuring smooth implementation and optimal utilization.

Electrical Contractor Products:

• Collaborate with electrical contractor product management teams to introduce new products to existing customers and expand the range of offerings to attract new customers.

• Participate in vendor-distributor cooperative events to enhance market share and improve profit margins.

• Gain valuable insights into the requirements of electrical contractor customers.

• Enhance knowledge and expertise in enclosures, wire and cable, electrical supplies, and on-site services.

• Cultivate strong relationships with vendors to expand the customer base and maximize profit margins on ongoing sales.

Customer Experience Team - 6 months

During my time in the Customer Experience Team I worked to understand the needs of customers and the business systems that allow Werner Electric Supply to meet those needs. Additional responsibilities include: 

Collaborated closely with customer purchasing departments to ensure the timely and efficient delivery of products.

• Managed inbound customer calls and emails, promptly converting inquiries into quotes and orders.

• Effectively communicated key selling points, accurate pricing information, and credit terms while entering sales orders.

• Provided valuable insights to customers regarding stock availability and estimated delivery dates, leveraging knowledge of vendor production and delivery schedules.

• Compiled and maintained open order reports to deliver accurate lead time information to customers.

• Facilitated the development of Industrial Controls equipment knowledge to enhance customer service capabilities.

• Cultivated and nurtured customer relationships, prioritizing long-term satisfaction and loyalty.

• Investigated and resolved customer issues related to deliveries, ensuring prompt resolution and customer satisfaction.

• Collaborated directly with vendors to establish special pricing agreements, facilitate product purchases, and manage returns of defective products.

October 2020 - October 2022*

Automation Technical Support 

 Werner Electric Supply 

In the role of Industrial Automation Support Specialist, my primary responsibilities encompassed the following:

• Collaborated with customers to enhance their understanding of Rockwell industrial components automation equipment and associated software, providing expert guidance and assistance.

• Responded promptly and accurately to customer inquiries and concerns via phone and email, leveraging personal expertise and team knowledge.

• Proactively communicated potential future customer requirements for product migration and upgrades to account managers and sales representatives.

• Mentored and trained team members, fostering a culture of shared knowledge and expertise within the support team.

• Developed targeted training programs for the sales staff, enabling them to provide a seamless customer experience.

• Cultivated strong customer relationships as the primary point of contact for automation and industrial equipment expertise.

• Advised product managers on product development challenges identified through technical support interactions with customers.

• Coordinated and delivered customer-facing training sessions on product usage and functionality.

Additional Responsibilities:

• Mentored and guided both new and existing team members, fostering a collaborative and knowledge-sharing environment.

• Developed and delivered comprehensive training programs on Industrial Components for the sales staff to enhance the customer experience and alleviate the workload on internal support teams.

• Offered expert advice to product managers based on insights from technical support interactions with customers, contributing to product development improvements.

• Coordinated and conducted customer-oriented training sessions on product usage and functionality.

*Internal Job Transition to Rotational Program

September 2018 – December 2020

Academic Student Assistant

UW Platteville Electrical Engineering Department

In my role as a Laboratory Assistant and Grader, I made significant contributions to multiple high-level electrical engineering courses. Some key highlights of my responsibilities include:

• Mentoring and Guiding: Providing valuable support to students by mentoring them through troubleshooting exercises for lab assignments and semester-long projects. I motivated students to strive for excellence and fostered a culture of high standards.

• Collaboration with Professors: Working closely with professors and instructors, I played a vital role in grading student submissions, offering constructive feedback, and ensuring students acquired the necessary skills to progress in their learning journey.

• Best Practice Development: Leveraging my educational background and expertise, I actively contributed to the development of long-term best practices for students' work. This included serving as a Laboratory Assistant for courses such as Circuit Modeling I and Circuit Modeling II, as well as taking on the responsibility of grading for Circuit Modeling I, Engineering Computation, and Logic and Digital Design.

As a Laboratory Assistant and Grader, I had a direct impact on students' educational experience, providing mentorship, feedback, and support to help them excel in their studies and develop essential skills in electrical engineering.

Summer of 2019

Technical Support Intern

Werner Electric Supply

• Collaborated closely with full-time technical support specialists to deliver comprehensive assistance to customers in the realm of industrial automation control systems.

• Interacted daily with Allen-Bradley Automation products, gaining hands-on experience and developing expertise in their operation and troubleshooting.

• Actively engaged in Werner-taught courses that focused on AB automation products, deepening knowledge and proficiency in the field while staying up-to-date with the latest advancements.

Summer of 2015, 2016, 2017 and 2018

Summer School Assistant

Kaukauna Area School District

Student Assistant, Summer School Woodworking Class

• Actively engaged with groups of school-aged students, providing hands-on guidance throughout the woodworking process

• Instructed and assisted students in fundamental woodworking skills, including planing, cutting, joining, and finishing fine wood projects.

• Ensured successful completion of various wood projects by supervising students, following project plans, and providing constructive feedback.

• Fostered a learning environment that emphasized precision, craftsmanship, and attention to detail.

• Contributed to the educational experience of students, helping them develop valuable woodworking skills and fostering creativity and confidence in working with wood.

July 2010 - March 2022

Waitstaff

Just Stop In Bar & Grill

• Cultivated and maintained strong interpersonal relationships with colleagues and customers, developing meaningful connections and friendships.

• Thrived in fast-paced and challenging environments, refining valuable teamwork skills and adapting to changing circumstances.

• Showcased exceptional customer service and relationship-building skills, ensuring customer satisfaction and cultivating long-term loyalty.

• Actively mentored new coworkers, offering guidance and support to facilitate their onboarding process and foster their professional development.